OUR AGREEMENT WITH YOU
In this agreement, we are BODO UK LTD and you are the person detailed on the Order Forms.
Our agreement is made on the date we deduct payment from your nominated payment method, details of which you provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.
PROCESSING YOUR ORDER
We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us.
If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method.
Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email or by telephone. (For non UK mainland orders please allow up to 25 days). You will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.
If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.
We ask that you return the goods to us, in their original condition and with the original packaging, within 30 days of receipt. On receipt of the goods we will refund their full amount as soon as possible, including the cost of sending the item to you and within a maximum of 30 days. However, you will be responsible for the cost of returning the item to us.
On return of your goods you may request replacement products, we will despatch these to you subject to availability. Your original order will be refunded and a new order placed this allows complete traceability of your orders.
For Faulty or incorrect items please contact us to arrange their return upon receipt we will either refund in full or despatch an alternative.
CANCELLING YOUR ORDER
Under the Distance Selling Regulations, you may cancel your order for any reason by giving us written notice within 30 working days, starting the day after delivery, this must be in writing and sent by email to firstname.lastname@example.org. In all cases you are responsible for the cost of returning the goods.
BASIS OF SALE
The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.